 Below are some commonly asked questions and answers. If your question is
not answered below please
CONTACT US and our highly trained and friendly
staff will be only too happy to help.
About Stunning Diamonds
Why such great prices?
We often get asked: "How can you supply such
beautiful high
quality fine diamond jewellery at such fantastic prices?"
At Stunning Diamonds we keep our overheads low and
source our diamonds at the world's best prices and we pass those
savings on to you our valued customer! Don't pay expensive
jewellery store prices, by
purchasing with Stunning Diamonds you are securing your high quality
fine diamond jewellery for well below the prices you would pay in
a jewellery store or elsewhere online. CLICK
HERE to learn more.
Do you have retail outlets?
Stunning Diamonds provides it's diamond jewellery for
sale exclusively online. By not paying expensive store
overheads and high retail set up costs Stunning Diamonds is able to offer
you our beautiful diamond jewellery at UP TO 80% OFF
normal retail prices.
We understand that buying diamond jewellery
especially an engagement ring or bridal set is a big decision. We want
you to be 100% satisfied with your purchase and so we offer FREE
Shipping, a
100% Money Back Guarantee and Free
30 Day Return Policy.
So you're not out of pocket if you make a purchase from us and you are
not 100% satisfied!
We also stand behind every item of diamond jewellery we
sell with our
FREE Lifetime Warranty.
Where are your company head offices?
Stunning Diamonds has offices
on the Gold Coast in Australia, Houston in the
U.S.A and Hampshire in the U.K. Feel
free to.
CONTACT US with any questions.
Are you qualified gemmologists?
Yes, we have qualified gemmologists on staff
waiting to answer your queries.
CONTACT US
Stunning Diamonds Jewellery
Can I change the carat weight, colour,
clarity or cut of the diamonds in an existing
design?
Yes you can!
You can request more or less carat weight for the
diamonds, increase or decrease the colour or clarity grading or ask for
a different cut of diamond. You can also have your item made in 18KT
Gold or Platinum. In most cases we can accommodate your
request. This would be a special order that would take one to two weeks
longer to be custom made depending on the complexity of the changes.
Are your diamonds
100% real natural diamonds?
All our
diamonds are 100% REAL NATURAL DIAMONDS.
Our diamonds are not artificially treated or enhanced in any way.
This means you can buy with confidence at our site knowing our diamonds
have no artificial enhancements. It is extremely important to know
about artificially enhanced diamonds as opposed to all natural diamonds
when buying diamond jewellery.
We provide a FREE Gemmology Appraisal with every item
of diamond jewellery we supply outlining the exact make up of the diamonds
in your item. We use clean, properly cut, sparkling natural diamonds in
all our diamond jewellery.
CLICK HERE to
learn more.
Do you supply a valuation/appraisal?
Yes, we provide a FREE Gemmology Appraisal with every item
of diamond jewellery we supply.
Do you offer a warranty on your diamond
jewellery? What does this cost?
Stunning Diamonds proudly stand behind every item
of diamond jewellery we supply with our
FREE Lifetime Warranty.
Are your diamonds conflict free?
At Stunning Diamonds all our diamonds are
conflict free. We only source our diamonds through completely legal
sources who are established and reputable diamond suppliers. We operate
in accordance with The Patriot Act ,The Kimberley Process and United Nations
laws.
We guarantee every diamond we supply is conflict free.
Do you provide insurance for diamond
jewellery?
We do not provide insurance as we are not an insurance
company however we do provide you with an insurance appraisal that you
can use to obtain coverage.
How do I care for my diamond
jewellery?
CLICK HERE to
learn more about caring for your diamond jewellery.
What are the four Cc's that are used to grade a diamond
and where can I learn more about them?
The four C's used to grade a diamond are Cut,
Colour, Carat Weight and Clarity. Visit our
Diamond Education
section to learn more.
Ordering With Stunning Diamonds
Can I get help with placing my order?
You certainly can, our highly trained and friendly
staff will be only too happy help. Simply
CONTACT US
for assistance.
Is it safe to order online at your site?
Yes, Stunning Diamonds employs the highest standards of privacy and
security.
Stunning Diamonds is committed to protecting the privacy and security of
your personal information. The information sent from your
computer to Stunning Diamonds e-commerce system,
including your credit card number, name, and address - is encrypted
using Secure Sockets Layer (SSL) software. Internally, we use encryption
and Web security technologies to protect the privacy of your personal
data. Only parties responsible for processing your order have access to
your credit card and bank information.
You can also place your order over the phone by calling us on
Toll Free Australia wide 1800 819 824.
CLICK HERE to learn more about
how Stunning Diamonds protects your privacy and assures your security.
What forms of payment do you accept?
We accept all major credit cards including Visa,
MasterCard and Amex. You can also pay via Paypal or bank transfer. You
can order securely at our site, we employ the highest standards of
Privacy and Security.
If you have any questions about making payment for your order
CONTACT US
and we will be happy to provide assistance.
Do you deliver Australia wide, throughout the USA, Overseas?
Yes we
offer FREE shipping worldwide on all orders. Just enter your delivery address when
ordering and we will confirm this with you when your item is ready to be
sent.
Orders within Australia which are sent
overnight express usually take 1-2
days to arrive once shipped. Orders from outside Australia take 3-7 days.
We
use Australia Post for both domestic and international orders. Insurance is
included, your order needs to be signed for on delivery.
Any customs duties or taxes that may be charged for
international orders are the responsibility of the buyer. You will be contacted by
customs in your country if any duties or taxes are
charged and given instructions on how to pay these.
How long after I place my order will my
item be shipped ?
Bridal jewellery orders
made to size or with special requirements take 10-14 working days to be
custom made. Most diamond jewellery items ship
within 7 days . Simply
CONTACT US
if you require a Rush Order.
I need my order quicker than is indicated,
can I get a rush order?
Yes, we can arrange to have your order made a Rush
Order and shipped to your door FREE of charge. Simply
CONTACT US
to request your Rush Order.
Is my order safe while being shipped to my
address?
Yes, all orders are fully insured and a signature is
required on delivery.
Can I return my item if I am not happy
with it?
Yes, we have a fantastic 100% Money Back Guarantee with no restocking
fees and we even pay for your item to be safely returned to us!.
CLICK HERE to
learn more.
I don't know my/my partners ring size, can
you help me work it out?
Yes, we can. We provide FREE ring sizing and we can
help you work out your or your partners ring size.
CLICK
HERE to learn more.
Can I pay via
payment plan?
Yes you can,
we can
set up an arrangement for you to pay off your diamond jewellery with a no
interest payment plan. We are
flexible with the terms...
CLICK HERE to learn
more.
Do you offer
finance?
No, Stunning Diamonds does not offer finance
however we can arrange an interest free payment plan
CLICK HERE to learn
more.
"We searched many sites and stores looking for
the perfect rings for our engagement and wedding. We just couldn't find
what we were looking for within our budget. Then we found Stunning
Diamonds and we are so glad we did. The rings are beautiful and are of
better quality than we had hoped for. We saw many rings with the same
colour and clarity diamonds that were not as nice a design for twice the
price. You have saved us a great
deal of money and supplied us with rings that we love to proudly wear.
Thanks again Stunning Diamonds, happy customers for life here!"
Peter & Crystal Lyons
READ MORE
 "You
guys have the BEST BLING period. As you can see from my orders I
love your diamonds, in fact I would have to be one of your best
customers? LOL. Happy to say I am, you are a very professional compony
and I whole heartedly endorse your site".
Tracey Howlett
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Call Now 1800 819 824 
